Return & Refund Policy

At Liv Lavish Decor, we offer premium furniture, home décor products, and customized design solutions. Many of our products are handcrafted or manufactured specifically according to customer requirements. Therefore, our cancellation, return, and refund terms are outlined below.

1. Customized and Made-to-Order Products

Products that are customized, personalized, handcrafted to specific requirements, or manufactured on a made-to-order basis are created according to the specifications approved by the customer.

As production for such items is initiated specifically for the order, cancellations, returns, exchanges, or refunds will generally not be accepted once the manufacturing process has begun.

Customers are advised to carefully review and confirm all measurements, designs, materials, finishes, colors, and other specifications before placing an order.

2. Order Cancellation Before Production

Requests to cancel a custom order may be considered only if production has not yet commenced.

If a cancellation request is approved, Liv Lavish Decor reserves the right to deduct any expenses already incurred, including but not limited to design consultation fees, material sourcing costs, administrative charges, or processing fees, before issuing any refund.

3. Standard and Ready-to-Ship Products

For products that are readily available and listed as standard inventory items, cancellation requests may be accepted only before the order has been dispatched.

Once an order has been shipped or handed over to a logistics partner, cancellation requests may not be eligible for approval.

4. Damaged, Defective, or Incorrect Deliveries

We take great care in packaging and delivering our products. However, if a product arrives damaged, defective, or different from what was ordered, customers must notify us within 24 hours of delivery.

To assist with the resolution process, customers may be required to provide:

• Clear photographs of the product.
• Images of the packaging and shipping labels.
• Order number and purchase details.
• A brief description of the issue.

After reviewing the claim, Liv Lavish Decor may, at its sole discretion, offer an appropriate solution, including repair, replacement, store credit, partial refund, or full refund where applicable.

5. Refund Processing

Where a refund has been approved, the amount will be processed through the original mode of payment or via bank transfer, as applicable.

Refunds are typically initiated within 5–7 business days; however, the actual credit timeline may vary depending on the customer's bank, payment gateway, or financial institution.

6. Situations Where Refunds Will Not Apply

Refunds, returns, or exchanges may not be available under the following circumstances:

• Change of preference or change of mind after order confirmation.
• Cancellation requests received after production has commenced.
• Incorrect dimensions, specifications, or information provided by the customer.
• Customized colors, materials, fabrics, finishes, or designs approved by the customer.
• Minor variations in texture, grain, shade, or appearance that naturally occur in handcrafted, wooden, or artisanal products.
• Delays caused by transportation companies, courier services, weather conditions, strikes, or other circumstances beyond our reasonable control.

7. Customer Support

For any cancellation requests, refund inquiries, or concerns regarding your order, please contact Liv Lavish Decor through our official website, email, WhatsApp, or customer support channels and provide your order details for prompt assistance.

Our team will review all requests and respond as quickly as possible.